Pay Only for Results
No saves = no fee. We earn our keep by saving your customers. If it doesn't work, you don't pay a dime.
Month 1 — Pilot
- Full data analysis & risk scoring
- AI-generated intervention emails
- 30-day results tracking
- No credit card required
Months 2+
- Pay only for verified saves
- Stripe-verified MRR billing
- Immutable audit trail per save
- 30-day dispute window
Our Guarantee
- Cancel anytime, no penalty
- No long-term contracts
- Transparent methodology
- Full audit access in dashboard
How Much Could You Save?
Drag the sliders to match your business. See your savings instantly.
Based on our average 60% save rate across B2B SaaS customers
Revenue at risk
$2,500/mo
10 customers at risk of churning
Revenue we save
$1,500/mo
~6 customers retained
ChurnRate fee (25%)
$375/mo
You keep
$1,125/mo
$2M+
Revenue Saved
500+
Customers Retained
60%
Average Save Rate
< 7 Days
Time to First Intervention
How Saves Are Verified
No black boxes. Every attribution is transparent and disputable.
Identify
AI flags at-risk customers
Our risk engine analyzes login frequency, support tickets, payment failures, and usage patterns to assign a 0-100 risk score.
Risk score + signals recorded
Intervene
Personalized email sent
AI generates a customized retention email. You review, approve, and send it from your own email address.
Intervention ID + delivery confirmed
Track
30-day monitoring window
Customer health is re-evaluated. Open rates, replies, and behavior changes are tracked continuously.
Before / after scores captured
Verify
Immutable save snapshot
If the customer improves to healthy, a snapshot is created: intervention link, risk transition, and Stripe-verified MRR.
MRR verified via Stripe
Bill
25% of verified MRR
You pay 25% of the saved MRR, calculated from auditable data. Dispute any save within 30 days.
Full audit trail in dashboard
Identify
— AI flags at-risk customersOur risk engine analyzes login frequency, support tickets, payment failures, and usage patterns to assign a 0-100 risk score.
Risk score + signals recorded
Intervene
— Personalized email sentAI generates a customized retention email. You review, approve, and send it from your own email address.
Intervention ID + delivery confirmed
Track
— 30-day monitoring windowCustomer health is re-evaluated. Open rates, replies, and behavior changes are tracked continuously.
Before / after scores captured
Verify
— Immutable save snapshotIf the customer improves to healthy, a snapshot is created: intervention link, risk transition, and Stripe-verified MRR.
MRR verified via Stripe
Bill
— 25% of verified MRRYou pay 25% of the saved MRR, calculated from auditable data. Dispute any save within 30 days.
Full audit trail in dashboard
Every step produces an auditable record you can review in your dashboard
DIY Retention vs. ChurnRate
Hiring a Customer Success Manager costs $8K-15K/month with no performance guarantee. ChurnRate costs nothing unless it works.
| DIY / Hire a CSM | ChurnRateRecommended | |
|---|---|---|
| Upfront cost | $8K-15K/mo (CSM salary + tools) | $0 — pay only for results |
| Churn prediction | Manual spreadsheet analysis | AI risk scoring (0-100) |
| Time to first intervention | Weeks to months | Under 7 days |
| Personalized outreach | Generic templates | AI-generated per customer |
| Risk if it doesn't work | Still pay the CSM salary | No saves = no fee |
| Attribution tracking | Spreadsheets / guesswork | Immutable audit trail per save |
| MRR verification | Manual calculation | Automatic Stripe verification |
| Billing disputes | Not applicable | 30-day dispute window |
| Scales with growth | Hire more CSMs | Scales automatically |
Bottom line: ChurnRate delivers better results at a fraction of the cost, with zero upfront risk.
Start Free PilotUpfront cost
DIY
ChurnRate
Churn prediction
DIY
ChurnRate
Time to first intervention
DIY
ChurnRate
Personalized outreach
DIY
ChurnRate
Risk if it doesn't work
DIY
ChurnRate
Attribution tracking
DIY
ChurnRate
MRR verification
DIY
ChurnRate
Billing disputes
DIY
ChurnRate
Scales with growth
DIY
ChurnRate
Transparent by Design
Our outcome-based model only works if both sides trust it. That's why we built verification into every step.
Stripe-Verified MRR
Connect Stripe and we verify MRR directly from your subscriptions. No self-reporting, no discrepancies — fully automated.
Immutable Audit Trail
Every save creates a permanent snapshot: intervention link, before/after risk scores, verified MRR, and delivery proof. Nothing can be changed after the fact.
30-Day Attribution Window
A save only counts if the customer was flagged at-risk, received our intervention, and improved to healthy within 30 days. Organic improvements are never counted.
Dispute Resolution
Disagree with an attribution? You have 30 days to dispute any save. We review the audit trail together and credit your account if warranted.
Pricing Questions
Everything you need to know about how billing works.
Each month, we tally all customers who were (1) flagged as at-risk, (2) received a ChurnRate intervention, and (3) improved to healthy within 30 days. We sum their MRR and charge 25% of that total. If zero customers were saved, your bill is $0.
Ready to Stop Losing Revenue to Churn?
30 days to prove value. No credit card. No contracts. If we don't save your customers, you owe us nothing.
No credit cardCancel anytimeFull audit trail